Frequently Asked Questions
How do I get in touch with your Customer Service?
1. If the Cignal Kit does not work, or suddenly crashes, who should I call?
Please contact the authorized Cignal Partner who installed your service. Postpaid subscribers in Metro Manila may also call the Cignal hotline at CIGNAL1 (02) 2446251; those outside Metro Manila may call our domestic toll-free hotline 1-800-10-2446251. You may also email firstname.lastname@example.org, or text 391.800.8000.
2. Can I call the hotline anytime I want?
You can call the Cignal hotline daily from 6:00am to 12:00mn
3. Is your hotline toll-free?
Those in Metro Manila may call CIGNAL- 1 (02) 2446251. Regular rates apply.
Those outside Metro Manila may call our toll-free domestic hotline at 1-800-10-2446251.
We may also be contacted through:
SMS: 391.800.8000 (using any provider)